Type of resource / device |
Returns process |
Contact information |
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Internet connections (modem/router) |
The connection package includes a Ministry letter with a 0800 number for families to call about returning the internet connection/service package. |
You will find the 0800 number for returning devices in the Ministry of Education letter that comes with the internet connection package. |
Computer devices |
Each device comes with information about how to return your device. You will also find a helpdesk number and courier bag for organising the return. The 0800 number is in the Ministry cover letter. If families call for a return, our distributor will organise a courier to come and collect the device. |
You will find the 0800 number for returning devices in the Ministry of Education letter that comes with the pack. |
Hard copy materials for different year levels – English medium |
For English medium hard packs that need returning, families can contact the Ministry of Education and we will arrange courier pickup. |
Contact the Ministry's National Office via: |
Ki te Ao Mārama learning packs |
Whānau whose packs have been delivered to the wrong address can contact either the distributor directly or the Ministry’s Te Reo Māori team who will arrange a return or redirect to the correct address. We will:
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Subject-specific hard-copy resources to years 11-13 students |
For English medium subject-specific hard packs for years 11-13 that need returning:
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